" The spontaneity of conversations pervents them from being edited to a sterile purity." -pg 85"Within conversations are a myriad of self-adjusting systems. As we speak with another person, we constantly readjust our language based on the cues we get from the listener. Do they look baffled or excited, bored or angry?" -pg.87
"There is no other communication device that provides such subtle and instantaneous feedback, or permits such a range of evaluation and correctability." -pg.87
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